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Who Can Benefit?
Any company or organization can benefit by
using Our BigBand as their primary telephone and
contact management system.
Sales oriented businesses can
really benefit by using BigBand for several reasons. The
current Auto Dialer and Predictive Dialer arena that exists and
is utilized by many sales oriented businesses is under a heavy
amount of scrutiny by legal issues. Auto Dialers and Predictive
Dialers are a thing of the past, their day has come and gone.
Why would a business want to take the risk of fines and legal
proceedings because their telephone got them in trouble?
Let's go over the reasons that Auto Dialers
and Predictive Dialers are being tossed 'out the door' by more
and more companies these days. For one reason, Auto Dialers and
Predictive Dialers are not intelligent enough to automatically
adjust themselves to fit certain criteria required by law to
make telephone calls in the correct and legal manner. The FCC
and FTC require no more than a 2% drop on a businesses daily
amount of calls. This 2% drop means that no more than 2% of
automatically dialed calls by the Auto Dialer or Predictive
Dialer system can be hang-ups made by the machine, before the
call is established. If you should go over this amount, the
legal fees and fines can be quite staggering.
Another reason is the lack of personal and
human contact or 'Cold Calling'. An Auto Dialer or Predictive
Dialer that is set to initialize a call with an automated
message is entirely illegal in MANY countries, states and
specific locations and can again cause legal fees and fines to
arise. Besides the legality issues involved in this type of
contact, people on the receiving end will most likely hang up on
a machine initiated call.
Our BigBand and BigBand Suites are
complete Auto Dialer and Predictive Dialer replacements without
affecting the amount of successful calls your company can make.
It's not the amount of telephones you ring in a short period of
time that will make you successful, it's the amount of personal
contacts you make with your calls.
Aside from the Auto Dialer and Predictive
Dialer arena, Our BigBand and BigBand Suites can
benefit more than just sales people.
The call center industry is
booming - growing at 20% - 30% per year. As companies
increasingly recognize that call centers are a strategic asset,
they also recognize that many existing call center systems are
lacking in hardware and software that will keep them going
strong. Companies are now trying to avoid the legality issues
and are in search of an affordable solution that will provide
everything they need without causing them downtime for
configuration and setup. Our BigBand and BigBand
Suites provide this solution to existing and upcoming call
centers worldwide.
Complete call scripting with hyper threaded
response trailing, will allow agents to make the perfect sales
pitch or follow standard proceedings flawlessly during a call.
Our BigBand and BigBand Suites
allow a call center agent to work from any desk or seat as well
as remotely from home or satellite call centers. Any desktop or
laptop that is running the BigBand software can login to any
BigBand database from any location. The specific setup
including, bookmarks, contact lists, permissions and all other
user specific settings, including documents and recorded calls
are available for the agent. So switching seats or offices is
not a problem with BigBand, as each user's settings follow
wherever they go.
Technical support staff and
online stores for instance, as well as anyone else taking
daily incoming calls, can really benefit by using BigBand.
BigBand lets you keep a complete log of everything you do and
BigBand will let you record your complete telephone conversation
for later review, rather than just jotting down notes that may
be lacking detail.
Law Firms and
insurance
agents can gain great benefits by utilizing the time
saving features of Our BigBand and BigBand Suites.
Ever had to do an intake? An intake at a law firm or office is
an extremely tedious and time consuming process of taking in a
new client with a new case. Lots of questions are asked and
details written or typed with the answers to these questions.
Each question answered with a specific answer can lead to more
specific questions concerning those specific answers given by
the client for the client's case all throughout the process of
the intake.
Our BigBand and BigBand Suites can
eliminate a great deal of the time taken to do an intake. By
allowing your attendant to follow a predefined and specified
intake call script during the telephone intake process, the
complete conversation for later playback and dictation is
available.
No longer will the client or prospective
client be required to be placed on hold while notes are being
taken. Your call script is right in front of you the whole time
with hyper linked and threaded response trails to lead you
through all possibilities of questioning during your intake.
You will not need to take notes during the telephone call, the
conversation is being recorded. Once the intake is completed
over the telephone, you can then begin entering your data from
the pre-recorded conversation with a simple playback.
Groups and Organizations can
benefit by using Our BigBand, by utilizing the
BigBand's 'Smart Dial' feature, a sequence of telephone calls to
a specified group or list of contacts can be made in an
automated fashion. Once your group is selected, you just press
the Smart Dial button on your screen and your calls will be
initiated automatically. Once the first call is completed, the
second call is ready to go. Great for scouts, sports, churches
or any organization that needs to contact their members for any
reason whatsoever.
These are just a few examples of the kinds of
people, businesses and organizations who can benefit by using
Our BigBand. Read more on the features that BigBand
can provide and decide for yourself if BigBand is right for you.
If you feel that your organization needs a
more customized solution, be sure to contact us first, we can
customize BigBand to meet your specifications!
Use the menu to
the left to learn more about each of the wonderful and
unique features that BigBand can provide you today!
Call For
More Information
817-281-6900
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