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Call Center Solution
Introduction
For over 25 years, Simple Simon has been
providing data management and telephone call management products
and services to many businesses organizations and state and
federal government offices, as well as single clients around the
globe.
Simple Simon has been a leading force in the
call center industry with creation of products such as: SalesStation and SalesStationPro, Spitfire I, II and III, Comet,
ssFaxer, CoverUP and many more.
If you recognize any of the names of the
products above, you will also recognize the level of quality and
solid performance these products have brought to the call center
industry over the years.
We have previously been the leader in the Auto
Dialer and Predictive Dialer arena. Our products are still
being utilized by businesses around the world. When we of all
people now say that, "Auto Dialers and Predictive Dialers ARE
OBSOLETE and have seen their day!", who else would know better?
Changing the face of call centers
Many call centers around the globe are still
utilizing our previous products and many other vendor's
products.
Auto Dialers and Predictive Dialers were the
main cause of the telemarketing industry and call center
industry boom. Unfortunately, Auto Dialers and Predictive
Dialers, mixed with deceptive and unethical telemarketing
practices, are also the main cause of the telemarketing industry
bust, in terms of the creation of the "National Do Not Call
Registry"
Auto Dialers and Predictive Dialers were a
wonderful tool for businesses to utilize, to help call centers
make outbound calls for sales and promotions during their day.
But, they are now a thing of the past and are beginning to
collect dust or trying to be resold. Some are even thrown into
the dumpster by many businesses around the world.
Some vendors are still trying to pass off Auto
Dialers and Predictive Dialers as 'cutting edge' technology,
right to this very day. This is not so!
Businesses have begun to realize sometime ago,
that consumers instinctively hate receiving telephone calls by
these types of systems and such terminology has risen from this,
such as "cold calling methods", "call abandonment" and
"hang-ups".
New laws have been created by governments
around the world regulating and restricting the use or
capabilities of these types of systems. You may recognize such
phrases as "2% drop rule" or "Do Not Call List" or "DNC
Scrubbing" or "$11,000.00 Fines for each call".
Simple Simon is changing all that!
We did not become an industry leader in our
arena by just making great products, we became a leader by
providing our clients and customers with what they needed, when
they needed it, in a fashionable, stylish and solid performance
providing manner, as well as providing unparalleled and
continued personalized support to all our customers.
Our BigBand and BigBand Suites are
the new face in the call center arena. No more cold calling
methods, no more Auto Dialers and Predictive Dialers. Simple
Simon's BigBand brings back the warm and personalized calling
methods that the general consumer is looking for as well as
providing a plethora of features that are invaluable to any call
center, business or organization.
The BigBand Suites
The BigBand Suites are simply single BigBand
units combined with a centralized call, data and fax server that
wraps everything up into a complete call center solution.
The BigBand server can host local, satellite,
home and traveling offices with a centralized location for all
offices to connect with. All call data, customer data, word
processor documents, faxes, spreadsheets and personal attendant
configurations can be accessed from any location at any time.
The BigBand manager's interface provides call
center management with complete statistics and logging of all
activities by all attendants (remote or local) throughout any
call center organization.
High Employee Adoption
BigBand's simple yet intuitive graphical
interface gives an attendant everything they need right in front
of them on one screen, in an easy to use and easy to understand
format, that allows a high level of user adoption and easy
transition from any existing call center solution you may
already be using.
Simple Simon has made BigBand ready for the
growing amount of home and traveling offices. Any computer
running BigBand can connect to the corporate office through an
internet connection and feel right at home, just as if they were
working at their desk in the main building.
Call For
More Information
817-281-6900
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