Call Recording

BigBand allows you to record partial or complete telephone conversations at your discretion with a click of the mouse.  This is an invaluable feature to any call center, business or organization.  Managers can monitor an agent's performance, help with quality assurance tasks and verify order entries. 

Call Recording provides the ability to take dictation over the phone, as well as utilize this feature for any use a recorded telephone call can provide.

All recorded telephone calls are stored in a highly compressed and high quality sound format inside the main database for later retrieval.  Because it is stored in the main database, a traveling agent can retrieve and playback a pre-recorded call from any location.

All recorded calls are noted in the daily activity log with linked playback and can be annotated via text or additional audio recording.

You can even playback your pre-recorded call right over the telephone.

You may also record audio notes for later review or dictation at any time.

BigBand can be customized by Simple Simon, on request to allow a manager to selectively record all calls, calls from specified agents, call seats, specific campaigns or even allow a manager to record a specific agent on demand in real-time.

With this customization, calls from remote agents or offices can be retrieved and played back by a manager at the corporate office easily.

Call For More Information

817-281-6900