BigBand - Call Scripting

Salespeople, Telemarketers, Non-Profit Organizations and others can all benefit by using 'BigBand's built in call scripting features.

Call scripting helps the person who is making the call, by allowing them to follow an on screen talk script for 'the sales pitch' or other line of conversation that is specifically intended to be followed by the caller.

BigBand allows you to utilize customized call scripts for advanced data collection, political polling, market research, company defined greetings, giving detailed product descriptions and any other scenario that is only limited by your imagination.

Now all of your company's call attendants can follow the perfect sales script without missing a beat.

Would a specific answer to a specific question require your agents to continue the conversation in a different direction?  No problem!  Our call scripting engine and editor allow you to design your scripts so your call attendants follow threaded hyper-linked response trails during their conversation.

The complete call script is shown onscreen along with the contact's complete information as well.  This makes things much simpler for an attendant to be accurate with all information at all times.

Most call script editors on the market are highly inefficient, hard to use or require IT staff or vendor assistance to setup a customized call script.

BigBand - call script editor - was designed to overcome these difficulties and be simple as well as highly intuitive, right from the start.  The call script editor is as easy to use as a simple word processor or web-page editor.  As a matter of fact, the word processor application that comes with BigBand IS the call script editor.

This word processor / call script editor is not just a cheap knockoff of a simple word processor.  Our call script editor has many advanced features for word processing and in-depth call script creation that are completely unique on their own.

You can create simple call scripts or advanced hyper-linked and threaded call scripts spanning many pages with your own customizations of response trails, all with ease and simplicity.

Scripts can be made to follow with predicted reply trails. 

For example:  The caller is scripted to ask the client if they have heard about BigBand.  The answer to this question could be; "Yes I have" or "No I haven't".  By placing these responses into clickable links, the caller can then go on with a customized speech that is tailored to fit the response that is given.

Audio playback links can be imbedded into any script.  This feature allows a call attendant to simply click an imbedded link to an  audio file in the script and have it played back in real-time to the contact.

Fine tuning a call script as a call campaign progresses is as easy as editing any word processor document and changes can be seen by all attendants immediately (when a shared script is being used).

Each call attendant can follow different call scripts at any time.

All contact record fields (even user defined) can be utilized in the call scripts, allowing you to automatically personalize each script for calls made to every customer, client or prospect in your contact database.

Our BigBand allows you to have an unlimited number of scripts, an unlimited number of hyper-linked response trails and an unlimited number of imbedded audio playback links.

Many call scripting solutions on the market are sold as additional plug-ins or as separate applications to complement products sold to you by a given vendor.  Many also require a specialized technician to design the calls scripts for you!  Why pay more? Why not do it yourself easily?  Get call scripting and all of the other features of BigBand at once, in one package!

Simply 'Smart Dial' your Contact and begin following your selected call script, then follow your clients responses by clicking on the hyper-links in your script.

Your call will be fluent and professional from introduction to the close of sale.

Call For More Information

817-281-6900