Caller Identification

With BigBand Caller Identification Display (CID) presented directly on your computer screen, you will be prepared to answer your call in the way you choose or even reject it.

Incoming telephone calls are logged in the BigBand system log along with the incoming telephone number.  Recorded calls are also tagged with the telephone number.

The CID number is displayed on-screen in front of an attendant when someone calls, this will allow an attendant to begin pulling up contact information even before the call is answered, saving time and helping them to present themselves or their business in a very professional manor.

This is a great feature for sales and technical support staff.  The display helps lookup incoming calls by scanning the incoming CID against the customer database with a simple mouse click. 

That's right!  When an incoming call rings in, the Caller ID is displayed on the telephone panel of BigBand.  Then an attendant can simply click a button before answering the call and have BigBand automatically pull up that contact's information. 

If the incoming CID is not found in the database for a given incoming number, the attendant will know one of two things, it is either a new customer or it is an existing customer calling in from a different line.

If this is an existing customer calling in from a different line, the attendant can then ask if the customer has changed their phone number or is calling in from a different location and would they like their new number to be added to their customer profile.

If this is a new customer, the attendant can then be easily prepared to enter the new customer data as a new record in the database with a single click that begins the entry process.

All incoming calls and CID's that are logged on each individual unit, can be viewed by the manager's program for the BigBand Server.

Call For More Information

817-281-6900