Play Audio Recordings On The Phone

Keep your call on target with Professional Style and Grace!

Are you selling a particular item that may have an in depth or lengthy description?

Do you have a particular item that has a complex information packet?

No Problem!

At any time during your conversation with your prospective client, you can play back a pre-recorded message.

Both you and your client will be able to hear the message being played, therefore if your client wants to interrupt the message to ask a question or make a comment, you can pause or stop your message any any point and resume conversing with your client or prospect.  The transition from your normal voice to your recording is virtually seamless!

Save you and your call center a lot of breath, and frustration by repeating lines of speech that seem redundant as the day progresses.

Great for broadcasting repeated calls for anyone that has a message to get out to lots of people!

Voice Playback in Real-Time

Simple Simon's BigBand and BigBand Suites allow an attendant to playback pre-recorded messages to the party they are calling in real-time with a simple mouse click.

This is a fantastic way to leave specific and detailed messages on an answering machine  or to playback specific and detailed product descriptions for your customer or prospect.

Voice playback can be initiated at any time during your telephone call.  BigBand's telephone panel has several buttons that you can pre-define with your own audio files or you can load and play any audio file that you already have pre-recorded by BigBand on your computer.

BigBand's Call Scripting feature also allows voice playback message link to be embedded within the call script itself. (see Call Scripting)

Voice playback can also be initiated while not in a call to playback and review pre-recorded telephone calls or audio notes at any moment.

Simple Simon's BigBand and BigBand Suites utilize the OGG/Vorbis compression algorithm which is a highly compressed and great sound quality audio format.  We have chosen the OGG format because of its small footprint and ability to do real-time compression of telephone calls on even older computer systems with slower processors and less memory.

The OGG/Vorbis format has quickly become a widely used format throughout the world, therefore any of your recorded messages or telephone calls can be played back in various media players and edited with many audio editors.

All audio notes, recorded telephone calls and voice messages are stored within the master database for your company or organization.  Therefore, they are available for retrieval from any location, including home and satellite offices.

Call For More Information

817-281-6900