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CALL CENTER
EVALUATIONS & SOLUTIONS
We are the designers of such solutions as
InfoOnCall, Spitfire I, II & III, Sales Station Pro
and Comet. Anyone in the call center arena will
recognize these names as world leaders in contact,
sales and CRM software solutions.
Need something different? We can set you up and get
you going!
Inbound Call Center Trainer and
Tester
Test an agent, ANI, DNIS, ACD,
phone system and databases on each call. Record the
entire conversation as a script prompts the user to
stress the agent through any sequence of tasks. See just
how well your calls are being handled and which agents
require more training and even which procedure may
require overhaul.
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