"IVR" Stands for "Interactive Voice Response"

Interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select options from a voice menu and otherwise interact with the computer phone system. Generally the system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select an option - i.e. "press 1 for yes, press 2 for no". Some IVR systems can also recognize the caller's simple spoken answer such as "yes", "no", or a number as a valid response to the voice prompt.

Here is an example telephone call of an appointment reminder.

Once you listen to this file, you will instantly recognize what this service is all about, and get an idea of how this type of service can help you be more productive by saving time and costs of getting your message out.

Play Sample Wav File

Insurance companies process many claims for service and repair of automobiles that have been involved in accidents. Many times, the customer needs information on the closest “authorized” insurance adjuster location or auto repair shop. In addition, claims must be reported within a certain period of time, which is difficult on occasion due to the fact that some accidents occur after hours.  Read More

Patients and doctors sometimes have a difficult time in agreeing to appointments for routine visits and follow-up visits. Much of this is as a result of the office staff being busy, or a desire on the patient’s part to make an appointment after office hours, for example.  Read More

Opinion polls are gathered by both news agencies and third parties in order to report on issues regarding government actions and those actions or decisions of politicians. Much of this information is gathered by individual solicitation, and then compiled manually. In order to provide timely reporting on this information.  Read More

Constituents of local governing bodies and councils have encountered many roadblocks in telegraphing their concerns and issues in a timely and collective fashion. Whether the issue is a survey of opinions for immediate action, such as a petition, or a long term item such as zoning ordinances, it takes much effort and time to compile a representative sample of the peoples’ ideas.  Read More

Delays in getting report cards, falsified information, and the lack of interim reporting have always been a problem for parents. Report cards sometimes take several weeks to a month to be issued, which could otherwise be time spent in corrective action or tutoring.  Read More

A parent usually always knows when a student is absent at at home due to illness, or for other reasons.  But, oftentimes many student absentee notifications do not show up until a formal report card, or such is sent home with the student.

Some schools do make calls to parents to check on reasons for absence, but many schools find this a daunting task that is regularly neglected.  The concern of many parents is to be notified of absence when the child is supposed to be in school on a given day.

The task of tracking and reporting on truant students is difficult, especially for large school populations, and parents who have irregular working hours. Often, students will either destroy or alter notes from a school principal or teacher in order to hide the fact that they have been “skipping” school.  Read More