IVR for Truant Students

The task of tracking and reporting on truant students is difficult, especially for large school populations, and parents who have irregular working hours. Often, students will either destroy or alter notes from a school principal or teacher in order to hide the fact that they have been “skipping” school. The work involved in calling parents of the phone to report this information can be insurmountable, especially if there are many legitimate absences due to sickness.

Call processing technology can ease the burden on truancy reporting for school districts by automatically making outbound calls to parents at either work or at home after hours. A system like this would place telephone calls from a list that was either manually input by the principal’s office, or automatically from an exception database that is updated after morning roll call. Parents would answer the phone and be prompted to input special code, and then informed that their child was not in school. If the absence is authorized by the parent, they could enter digits which indicate the reason for the absence, which would then be logged for the student’s absentee records.

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