Health Care Appointment Scheduling

Patients and doctors sometimes have a difficult time in agreeing to appointments for routine visits and follow-up visits. Much of this is as a result of the office staff being busy, or a desire on the patient’s part to make an appointment after office hours, for example.

A call processing system can aid in the scheduling procedure by providing access to patients around the clock, so that they can enter the day they wish to visit and then select for a list of available hours. In the same way, a patient who must cancel appointment can call in at any time to reschedule an appointment. The information can be processed by the computer and printed out on a report that can be reviewed by the office staff upon returning to the office at the beginning of business hours on the following day. A more sophisticated system can be programmed to call patients automatically to remind them to reschedule for a follow-up appointment, or to prompt them to indicate how they are doing. A system of this kind can be especially helpful for clinics, which handle hundreds of patient each day, and in those cases where individual patient follow-up is virtually impossible.

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